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STORE POLICY
Customer Care
At House of Lumiriam, your experience is just as important to us as the products we create. We take pride in providing thoughtful service, quality craftsmanship, and a smooth shopping experience from the moment you place your order through delivery.
If you have questions about an order, product, shipping, custom request, or anything else, our team is here to help. Please reach out through our website contact form or customer service email, and we will respond as promptly as possible.
We believe luxury should feel personal, effortless, and trustworthy. Every order is handled with care, and we are committed to making sure you feel confident choosing House of Lumiriam.
Privacy & Safety
At House of Lumiriam, we value your trust and are committed to protecting your personal information. Information provided through our website is used only as needed to process orders, provide customer service, communicate important order updates, and improve your shopping experience.
Payments are processed securely through trusted third-party payment providers. House of Lumiriam does not directly store or have access to your complete credit or debit card information.
We may collect information such as your name, contact details, shipping address, order history, and website activity when necessary to fulfill your purchase or provide requested services. We do not sell your personal information to third parties.
We may contact you regarding your order, delivery, customer service requests, or other important account-related matters. Promotional communications will only be sent in accordance with your communication preferences, and you may unsubscribe from marketing messages at any time.
We take reasonable measures to safeguard the information entrusted to us and are committed to providing a secure and respectful shopping experience.
Wholesale Inquiries
Interested in carrying House of Lumiriam in your store, boutique, salon, design studio, or curated retail space? We welcome the opportunity to partner with select retailers who share our appreciation for quality, presentation, and elevated everyday luxury.
Wholesale opportunities may be available across select House of Lumiriam collections, including home fragrance, candles, and other lifestyle products. Availability, minimum order requirements, pricing, and product selections may vary by collection and season.
To inquire about becoming a wholesale partner, please contact us with information about your business, location, and the products you are interested in carrying. Our team will review your inquiry and provide additional details regarding current wholesale opportunities.
We look forward to building thoughtful partnerships and bringing House of Lumiriam to exceptional retail spaces.
Payment Methods
For your convenience, all payments are processed securely through the House of Lumiriam website.
All online transactions are processed through secure payment providers to help protect your personal and payment information.
Orders are confirmed once payment has been successfully completed or, in the case of approved offline payments, once payment has been received and verified.